Privacy policy

About this notice

This notice explains how 10 LOC handles personal information when you visit this website or contact us about our services. For questions about your information, email hello@10loc.com.

Information you give us

If you email us or use the project-brief tool, you may provide your name, work email, organisation, project details, language requirements and deadline. The project-brief tool prepares a message in your own email application; it does not upload the form contents to this website.

Information created when you visit

Our hosting and security providers may process standard technical information such as IP address, browser type, requested pages, timestamps and security events. This information is used to operate, protect and troubleshoot the website.

How we use information

We use information to respond to enquiries, prepare proposals, deliver and administer services, maintain business records, protect our systems and meet legal obligations. Where required, we rely on consent, contract, legal obligation or our legitimate interests in running and protecting the business.

Sharing and international processing

We may share information with service providers that support email, hosting, security and business operations, or where required by law. Some providers may process information outside the UK. Where applicable, appropriate safeguards should be used for international transfers.

Retention

We keep personal information only for as long as needed for the purpose for which it was collected, including project administration, legitimate record-keeping and legal requirements.

Your rights

Depending on the circumstances, UK data-protection law may give you rights to access, correct, erase or restrict personal information, object to certain processing, or ask for a portable copy. You may also complain to the UK Information Commissioner’s Office. Contact us first at hello@10loc.com so we can help.